Policies and Refunds for Freelance Work:

I appreciate your support and understanding as a small business. Once the project has been started and the downpayment has been sent, there are no refunds. If the client decides to use a different designer or studio the project can be dismissed and the contract can be voided, but there are no refunds.

In certain situations, complimentary further work may be offered an as option if the client isn't satisfied. 

Prices may change if further or less work is needed but you will always be informed prior to price changes that do not reflect the estimate given.

Thank you for your support & understanding.

Legalities: Companies are still obligated to pay freelancers once work has started and after completing tasks even if they don't have a contract. In rare instances where a project has not been started due to a void in contract from the client, freelancer will refund up to a max of 50%. This is to protection the freelancer / company as other clients are turned down to ensure time for your project.

You can find more information on the Legal Framework of Freelance Protection Laws in Canada here